Homeowner Terms & Conditions

These Homeowner Terms & Conditions (“Terms”) apply when you visit LevelX, use the Quote Calculator or photo quote, send a project request, or use other homeowner features. Looking at an estimate is free and does not mean you agree to these Terms. You agree to these Terms when you check “I agree to the Homeowner Terms” and submit a request. You must be at least 18 years old to submit a request. If you do not agree, do not submit a request.

1. Marketplace only

LevelX Connect is a marketplace that connects homeowners with independent contractors. LevelX is not the contractor on your project, is not your employer or the contractor’s employer, and is not the contractor’s or your agent. LevelX does not perform or supervise the work.

To the fullest extent permitted by Washington law, LevelX and Tyler Soule Construction LLC are not liable for a contractor’s work, delays, defects, property damage, injury, theft, or legal fees, or for other claims that arise from the contractor’s work or from your contract with that contractor. This does not limit liability that Washington law does not allow us to limit, including liability for LevelX’s own gross negligence, willful misconduct, or violations of the Washington Consumer Protection Act.

If LevelX is found liable to you in connection with a job despite these Terms, that liability is limited to the greater of (a) the fees LevelX actually received for that job or (b) $[100], to the fullest extent permitted by law.

LevelX provides the website, calculator, estimates, layouts, and renderings “as is” and “as available.” To the fullest extent permitted by law, LevelX disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.

2. How LevelX works and who pays

The Quote Calculator, instant estimate, AI tile layout, and rendering are free. You can use them as often as you want without sending a request and without paying LevelX. If you send a request, LevelX may contact you and help secure a signed homeowner contract. Approved contractors then accept posted jobs. The LevelX fee is 5–10% of the homeowner-confirmed final contract price (including later approved change-order increases) and is charged to the accepting contractor only. You do not pay LevelX that fee, and LevelX does not add it to your project price.

3. Estimates, layouts, and renderings are preliminary

Any AI or calculator estimate, layout, or rendering is an approximation for planning only. It is not a bid, quote, offer, or contract. The final price and scope are set after field verification in the signed construction contract. Renderings and layouts are illustrative and may not match finished conditions, materials, or measurements.

4. Accurate information and photos

You agree to provide accurate information about your project and property. If you upload photos, you represent that you own them or have the right to share them, and you let LevelX use them to prepare estimates, layouts, and renderings for your project. LevelX will not use your photos in anonymized marketing without your separate opt-in consent. Please do not upload photos that clearly show people’s faces, street numbers you do not want shared, or personal documents.

5. Verify the contractor

Before work begins, you are encouraged to confirm the contractor’s Washington registration, bond, and insurance using L&I’s “Verify a Contractor” tool at lni.wa.gov, and to get a written contract. LevelX checks a contractor’s Washington registration (and related public records we review) before approval, but that is a point-in-time check. LevelX does not guarantee that a contractor is qualified, insured, available, or right for your project, or that registrations, bonds, or insurance will stay current.

6. Copies of the contractor’s license, bond, and insurance

Once a contractor accepts your job, LevelX will provide you with copies of that contractor’s current Washington contractor license or registration, bond documentation, and certificate of insurance. You can view and download those documents on your job page. If a document is updated after acceptance, the current copy on file will be available there.

7. Your contract and payments

[The construction contract for the work is between you and the accepting contractor, unless a later signed document says otherwise. Counsel should confirm the final signing model: the accepting contractor, LevelX, or Tyler Soule Construction LLC.] Payments follow the milestones in that contract. Do not pay cash-only or make a large upfront deposit beyond what that contract and Washington law allow. If a contractor asks you to pay outside the agreed terms, tell LevelX.

8. Access, safety, and the job site

You will provide reasonable access to the work area and the utilities the work needs, keep children and pets clear of the work area, and secure valuables. You will disclose known hazards you are aware of, including asbestos, lead paint, mold, and prior water damage.

9. Change orders and delays you cause

Changes to the price or scope must be in a written change order agreed before that extra work is done. Delays you cause — for example, the home is not ready, selections are not finalized, or you ask to reschedule — may change the schedule or the price.

10. Permits, HOA approvals, and inspections

Who pulls permits and schedules inspections is set out in your construction contract. Unless that contract says otherwise, you are responsible for getting any homeowners-association (HOA) approvals the project needs.

11. Cancellation

You may cancel according to your construction contract. Where Washington’s three-day right to cancel applies — for example, some door-to-door or home-solicitation contracts — you also have that right. [Counsel should confirm how RCW 63.14.040, RCW 19.86, and related home-solicitation rules apply to LevelX’s process.]

12. Hiring off-platform

If LevelX introduced you to a contractor through a posted job or an accepted request, you agree not to hire that contractor off the LevelX platform in order to avoid LevelX for that job, or for other work with that same contractor, for [12] months after the introduction. This is about the LevelX fee on work that came through LevelX; it does not stop you from choosing your contractor or from hiring someone LevelX never introduced. [Counsel should review this clause. Limits on consumers hiring who they want can be hard to enforce under Washington law.]

13. Disputes

If something goes wrong with the work, start with the contractor. LevelX may help communicate or mediate, but it is not required to, and helping does not make LevelX responsible for the work. If that does not resolve it, the parties will try mediation before a lawsuit, except that you may seek a court order to protect safety or property, and you may bring a qualifying claim in small claims court where you live. These Terms are governed by Washington law. A lawsuit about these Terms or the LevelX service must be filed in the state courts in Snohomish County, Washington, unless the law requires otherwise. A Washington Consumer Protection Act claim you have against a contractor stays with you; these Terms do not assign that claim to LevelX or require you to give it up.

14. Reviews

Reviews must be honest and based on your real experience. Do not post fake reviews, reviews you were paid to invent, or reviews used to extort a better price or other benefit.

15. Privacy

Your name, phone, email, and precise address are shared only with the contractor who accepts your job (and with LevelX staff who need them to operate the service). See our Privacy Policy at https://levelxconnect.com/legal/privacy.html.

16. Respectful conduct

Treat LevelX staff and contractors respectfully. LevelX may remove or suspend users who are abusive, threatening, or who misuse the service.

17. Duplicate or spam requests

Duplicate or spam submissions may be flagged and held for review. Using the estimate, layout, and rendering tools is free and unlimited. Only sending a request shares your contact information.

18. Your responsibility for false information or misuse

You agree to cover LevelX and Tyler Soule Construction LLC for losses that result directly from your own false information or your misuse of the service (for example, submitting a request for a property you have no right to improve, or uploading photos you have no right to share). This is limited to your own conduct. It does not make you responsible for a contractor’s work, and it does not require you to cover LevelX for LevelX’s own negligence or for anything Washington consumer law does not allow.

19. Changes and severability

We may update these Terms. We will post the new version with its date, and for material changes we will give at least [30] days’ notice on the website (and by email if we have your email address), unless a change is required by law sooner. Changes apply going forward and do not change requests you already submitted. If you do not agree, do not send new requests. If one part of these Terms cannot be enforced, the rest still applies.

20. Confirm the final price or a decline

After the contractor visits and you sign a final estimate or contract, that contractor will submit the signed document and the final price in the LevelX app. You agree to review that submission on your job page and tap Confirm if it matches what you signed, or Dispute if it does not. If you decide not to move forward after the field check, you agree to confirm that decline in the app when asked. Confirming the final price lets LevelX record its service fee on that confirmed amount. A dispute or a mismatch is reviewed by LevelX. This does not make LevelX a party to your construction contract.

Agreement version HTC-2026-11-v2

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